Billing Multi-Use Properties

Method for Billing Certain Multi-Unit Properties

Historically, WSSC Water has billed multi-unit residential properties such as apartment buildings using a “unit count” method. This billing method provided consistency with the way single-family residential properties were billed. The unit count status let us divide total gallons by the number of units at a particular property. This lowers the Average Daily Consumption (ADC), which in turn, lowers the billing rate based on the ADC in gallons.

Because there has been a trend toward building mixed-use multi-unit properties - properties with a majority of residential units as well as one or more commercial units - we adopted Code of Regulations, Chapter 3.25.100, which specifically addresses how WSSC Water will bill “mixed-use” multi-unit and “multi-unit residential” properties.

For the billing of certain multi-unit properties, WSSC Water will apply a billing credit after the following steps have been completed:

1. Submit a Unit Count Postcard Questionnaire: The Unit Count Questionnaire gives WSSC Water more specified information on the number of high-flow and non-high-flow commercial and residential units at the mixed use property.
2. Submit a Reconciliation Recap Form along with a current rent roll: The Recap Form should be filled out using the previous billing statements (available on your wsscwater.com account) as well as your own documentation. The form includes instructions on how to complete it.

The completed documents can be emailed to mixedusebilling@wsscwater.com or can be mailed to WSSC Water’s Customer Service, 14501 Sweitzer Lane, 9th Floor, Laurel, MD 20707. WSSC Water will review the account information and apply a billing credit if applicable. For additional information, please contact our Customer Care Department at 301-206-4001.

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