Reporting Water and Sewer Emergencies and Problems

If you're experiencing a water emergency (a broken water main) or a sewer emergency (a backup into your home), call 301-206-4002, report the problem on our mobile app or email emergencycallcenter@wsscwater.com.

For helpful information on other problems that arise, review the information below.

Emergency Water and Sewer Problems

Discolored Water/Flushing Guide

Occasionally, you might notice discolored water coming from your faucet. While it's not aesthetically pleasing, discolored water is safe. But why is y...

December 15, 2020

Report a Water Quality Issue

For water quality concerns related to taste, color and odor, please contact the Emergency Services Center at 301-206-4002.

December 15, 2020

Find and Operate Your Main Water Valve

It's something every homeowner needs to know: Where is your home's main water valve, and how do you turn it off and on? Keep reading and we'll give yo...

December 15, 2020

Toilet Leaks

Did you know that an unexplained toilet leak is one of the main causes of a high water bill? Learn how much water a leaking toilet can waste and how t...

December 15, 2020

Stay Connected, Stay Informed

A quick guide to access WSSC Water communication tools

December 15, 2020

Mobile App

With the WSSC Water Mobile App, you can easily pay your bill, report a problem, check for service alerts and do much more.

December 15, 2020

Claims

If you are experiencing a water or sewer emergency, please call our 24-hour Emergency Services Center - (301) 206-4002. Read the Claims Process&...

December 15, 2020

Finding and Verifying a Plumber/Gasfitter

Did you know our customers must use a licensed journeyman or Master Level plumber to do any plumbing or gasfitting work in your home? Read more o...

December 15, 2020