Did You Receive an Estimated Bill?

When we can't get a reading from your inside water meter, we'll ask for your help. Here's how to be a meter reader.

If you received an estimated bill and have an outside meter, do not attempt to read this meter.  Instead, please call our Customer Service at 301-206-4001 and we will be happy to schedule another meter reading. Learn more about Outside Meters

FAQ about Estimated Bills

Customers with Inside Meters

There are several ways to submit your meter reading:

• The easiest way is to submit meter readings online through the MyWSSCWater portal. Just login to enter the meter reading directly into the website.
• Use the voice response system: You can submit your meter reading over the phone by using our automated Interactive Voice Response System, which is available 24/7. Dial 301-206-4001 or toll-free at 1-800-634-8400. Be sure to have your WSSC Water account number handy. Need your account number? Use our account lookup tool.
• Email: Send a picture of the meter reading to customerservice@wsscwater.com. Be sure to include the account number and the service address in the subject line or body of the email.
• Meter Reading Request Card: If you received a meter reading request card, fill in the meter reading by hand and return the card promptly to WSSC Water.
• Call Customer Service: Dial 301-206-4001 (toll-free 1-800-634-8400) to speak to a customer service advisor.

Meter reading video tutorial

If you have a water meter inside your home, but you're not sure how to read it - or you're not even sure where it's located - watch this video to be guided through the simple process.

Customers with Outside Meters

The outside meters are normally located in the front yard or the common area by the curb. However, they can also be in a driveway, sidewalk, or street.

Some outside meters share a meter pit and may be located in front of a neighbor’s home or, in some cases, on another street.

If you have an outside meter, please contact WSSC Water at 301-206-4001 to request a check reading or witness a reading. A check reading will not require anyone to be at home. However, if a customer wants to witness their meter reading, they can call our Customer Service Advisors to set an appointment at 301-206-4001.