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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Publications

We want you to know about everything happening at WSSC Water, and we want you to be a water-wise consumer. That's why we provide publications on so many topics.

Learn what's happening at WSSC Water, and get lots of important and helpful information, through our informative publications.

WSSC Water provides a number of publications, in print and electronic versions, to inform customers and the general public on a wide range of topics - from water quality to sub-meter information. There is no charge for these publications.

Read our Customer Pipeline Newsletters

Get the Water Quality Report 

Annual Reports

Annual Reports as of FY 2020 are consolidated with the annual Water Quality Report.

Strategic Plan

Water We Up To? Newsletter

In the Water We Up To? newsletter, WSSC Water provides our latest news and timely, useful content for customers, all in one convenient place.

Additional Publications

Learn more about WSSC Water

About Us

WSSC Water’s Intergovernmental Relations Office (IRO) is on the front line advocating, for legislation that impacts our work.

Our History

Since 1918, WSSC Water has carried out its mission to provide safe, reliable drinking water to the community.

Our Governance

Our commissioners oversee WSSC Water's obligation to provide safe, clean drinking water to the community while returning clean water to the environmen...

Our Leadership

We are entrusted by our community to provide safe and reliable water, life's most precious resource, and return clean water to our environment, all in...

Financial Information

It takes billions of dollars to operate WSSC Water, and billions more to plan and build all the improvements we have planned. This is how we arrive at...

Board of Ethics

WSSC Water’s Commissioners and employees are required to maintain the highest professional and ethical standards in the performance of their official ...

Last Modified: January 10, 2025, 11:53 am EST