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Get Current 2.0 Program
1743687740

Eligible Customers Receive Up to 50% in Bill Credits and Waived Fees - Runs March 1 to June 30

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What's Your Pipe Type?
1729877861

Learn about our lead reduction program.

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Customer Alert
1727738605

Regional Drought Watch

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Contact Pay Bill Report an Emergency Financial Assistance Permits
Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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#LOSETHEWAIT

We are experiencing high call volumes and longer than usual wait times. Check out these fast and easy options to connect with us without having to wait!

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Customer Service FAQs

You have questions, we have answers. Answers to customer questions we're asked most frequently are listed below. 

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Flexible Payment Plans

WSSC Water has now partnered with Promise to provide affordable, flexible, and interest-free payment plans.Quick and easy to sign up online or call 301-900-5551

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Pay My Bill

WSSC Water offers you several ways to pay your bill. Simply choose the option that works best for you.

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Start or Stop Service

Moving to a new home and need to set up your WSSC Water account? Planning to move out and want to stop your billing? We can help.

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