Resuming Water Service Turnoffs

To have your service restored, please pay the total amount due as soon as possible. You must pay a minimum of 50 percent of your total delinquent amount, and the remaining balance in a payment plan to have your service restored.

• You can pay by check, Visa, MasterCard, Discover or in person at our convenient PayNearMe locations (CVS Pharmacy or 7-Eleven). All bill payment options are outlined at wsscwater.com/paymybill. 
• In addition, you may use our 24/7 Interactive Voice Response system at 301-206-4001 and follow the prompts.  
• Customers may sign up for an affordable, flexible, interest-free pay plan online with Promise
• If you do not have internet access or wish to establish an affordable, flexible, interest-free pay plan, sign up with Promise by calling 301-900-5551. Need your WSSC Water account number, try our Account Look-up Tool.
• Additionally, you can visit our One-Stop Shop at 14501 Sweitzer Lane, Laurel, weekdays from 8 a.m. to 5 p.m. After 5 p.m., place your payment and signed Release of Liability in the night deposit box (located in the drive-thru at 14501 Sweitzer Lane). The payment and water service reconnection will be processed after 8 a.m. the next business day. 

Once you submit your payment, please call 301-206-4001 to have your service restored. If it is after 6 p.m., Emergency Services Center Advisors can be reached 24 hours a day, seven days a week, at 301-206-4002 or emergencycallcenter@wsscwater.com.

After submitting your payment, ALWAYS turn off your main water valve or all faucets and hose bibs to prevent water damage when service is restored.

• You will need to complete the Release of Liability (English) | Release of Liability (Espanol). It must be completed and left at the property door, emailed to customerservice@wsscwater.com or faxed to 301-206-8099 before restoring water service.

SERVICE WILL BE RESTORED WITHIN 24 HOURS, WHEN POSSIBLE, IF YOUR PAYMENT AND THE SIGNED RELEASE OF LIABILITY IS RECEIVED BEFORE 5 p.m.

Looking for additional financial assistance options, go to wsscwater.com/assistance. 

If your account is past due, please make arrangements to pay your past due balance or enter into a payment plan as soon as possible.

WSSC Water offers flexible and convenient payment plans that fit any budget. For information about setting up a payment plan, go to wsscwater.com/payplans. Bill payment options are available on our website at wsscwater.com/paymybill. In addition, you can check your WSSC Water account balance and make payment by: 

• Registering or logging into your account online at my.wsscwater.com.
• Calling our 24/7 Interactive Voice Response System on 301-206-4001. Follow the prompts to check your balance, make a payment, split the bill into two payments, or enter a meter reading. 
• Accessing the WSSC Water Mobile App. 
• Download the App at wsscwater.com/mobile to pay your bill and view payment, billing and water consumption history. 

If you received a higher-than-expected bill, under certain criteria, you may qualify for a reduction in charges in accordance with WSSC Water’s adjustment Code of Regulations, Chapter 3.20. Please visit our Billing Adjustment Request page for more information.

If you have any questions or would like to set up a payment plan, learn more about our partnership with Promise. You may sign up online or call Promise at 301-900-5551 to get an affordable, flexible, and interest-free pay plan today. Thank you for being a valued customer!

Frequently Asked Questions

When will my suspended service be restored?
Please call a Customer Service Advisor at 301-206-4001 or 1-800-828-6439 (toll-free) to discuss this matter. A Release of Liability must be either faxed or posted at the property in plain sight to have service restored.
Release of Liability (English) | Release of Liability (Espanol)

Emergency Services Center Advisors can be reached 24 hours a day, seven days a week, at 301-206-4002 or emergencycallcenter@wsscwater.com.

As a commercial/government account, can I get on a payment plan?
Yes. Any customer, including commercial and government accounts, can establish a convenient payment plan. There is no minimum payment required. WSSC Water will work with customers to set up a flexible plan that fits any budget and enables you to pay what you can afford. To establish a payment plan, please register online through PromisePay or call at 301-900-5551, Monday – Friday, 8:00 a.m. to 6:00 p.m.. 

What other financial assistance options are out there? 
You can find additional state and county resources here