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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

What Is a Water Service Line?

A water service line is the pipe that carries water from our water main to your home. A portion of the water service line is utility owned while the other portion is customer owned.

¿Qué es una línea de servicio de agua?

Service Line

¿Qué es una línea de servicio de agua?

La línea de servicio de agua es la tubería que lleva agua desde nuestra tubería principal hasta su casa. Una parte de la línea de servicio de agua le pertenece a la empresa de agua, mientras que la otra parte es propiedad del cliente.

 

 
Spanish house graphic

 

If you have any questions, please contact us at PipeType@wsscwater.com

Related Pages

Water Quality Reports

WSSC Water is proud to present our annual Water Quality Report, which shows that our record of more than 106 years with zero water quality violations ...

Galvanized Water Service Lines

Galvanized water service lines can capture lead released from upstream Lead service lines, which could then be released into your drinking water.

What's Your Pipe Type? Program

The first step to reducing lead is to find its sources. We are helping customers identify their service line pipe material. If it turns out to be lead...

Last Modified: November 12, 2024, 12:15 pm EST