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Get Current 2.0 Program
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Eligible Customers Receive Up to 50% in Bill Credits and Waived Fees - Runs March 1 to June 30

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What's Your Pipe Type?
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Learn about our lead reduction program.

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Customer Alert
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Regional Drought Watch

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Contact Pay Bill Report an Emergency Financial Assistance Permits
Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

Galvanized Water Service Lines

Galvanized water service lines can capture lead released from upstream Lead service lines, which could then be released into your drinking water.

Líneas de servicio de agua galvanizadas

Galvanized Requiring Replacement (GRR): A galvanized service line that is or ever was downstream of a Lead service line or is currently downstream of an Unknown service line. 
 

Galvanized Requiring ReplacementNon-Galvanized Requiring Replacement
 

Líneas de servicio de agua galvanizadas

GRR Graphic SpanishSpanish Non GRR

If you have any questions, please contact us at PipeType@wsscwater.com.

Related Pages

Water Quality Reports

WSSC Water is proud to present our annual Water Quality Report, which shows that our record of more than 107 years with zero water quality violations ...

What's Your Pipe Type? Program

The first step to reducing lead is to find its sources. We are helping customers identify their service line pipe material. If it turns out to be lead...

Last Modified: April 10, 2025, 1:14 pm EDT