Information Technology

WSSC Water depends on technology to deliver world-class service to you. This is the team that keeps our technology humming.

The Office of the Chief Information Officer and the Information Technology department strive to transform the delivery and management of IT capabilities. Client-focused and process-based, the IT department is comprised of WSSC Water staff, consultants and implementation support specialists who ensure that IT programs and services are fiscally responsible and aligned with WSSC Water's strategic goals.

Meet Our Chief Information Officer

Information Technology includes these divisions and departments:

Applications and Development Division

This division refines and implements WSSC Water's strategic technical vision and leads information technology development by fostering innovation, prioritizing technology initiatives, and evaluating, deploying and managing current and future technology systems.

Customer Solutions Division

IT Customer Solutions Team is responsible for designing, overseeing and providing ongoing management of WSSC Water's Customer Solution applications, which include following:
customer account management and billing system, maintaining operational device management, management of meter reading collections for residential and commercial customers, facilitating communications and automating batch processing across different systems, automating business. This team additionally provides services for the financial and banking systems, web services and dashboards that interact with the overall infrastructure. This team collaborates closely with the leaders of Application Division and various stakeholders within IT and the business. 

Governance Division

This division develops and implements processes, plans, policies and performance metrics that help IT deliver efficient, cost-effective, reliable services. This responsibility includes project management, business analysis, technical writing, quality assurance and organizational readiness.

Infrastructure and Operations Division

This division oversees data center operations, voice-data-video networks, computer infrastructure, operating system hardware and software, and customer service/help desk operations. In addition, this division plans, manages and operates complex IT systems to ensure system function, availability and performance.

Information Security and Compliance Division

Information Security and Compliance Division works to protect WSSC Water from cyber attacks and cyber threats. The division manages tools for critical security controls, conducts compliance audits, stays current on threat intelligence and fosters security awareness throughout WSSC Water.

Finance and Contract Administration

Through a collaborative effort with WSSC Water's Finance Department, this section is responsible for maintaining and monitoring the Commission's centralized budget for all IT software and hardware. In addition, this section reviews and maintains all contracts, statements of work, and proposals for IT products and services utilized across the Commission.

Strategy & Architecture 

IT Strategy & Architecture group is responsible for defining the overall IT strategy and architecture for WSSC Water. The group creates a compelling vision for the future and is responsible for keeping abreast of emerging trends in water and wastewater with an emphasis on Smart Water technology and IT in general, identifying opportunities where technology can be leveraged to achieve business objectives and develop appropriate strategies and plans to ensure the evolution and adoption of technology in advance of business needs. Additionally, the group defines necessary change management plans to ensure successful adoption across the
Commission.

The IT Strategy & Architecture group is further responsible for ensuring alignment with the overall strategic plan of the Commission, understanding its objectives and milestones and developing appropriate plans to ensure success in achieving the goals of the strategy. With an emphasis on engagement and collaboration, the group works with all levels of the organization to help identify the various business challenges to achieving the objectives and helps to develop programs to elevate the use of technology to drive operational improvements, customer and employee engagement and service excellence.