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Regional Drought Watch
Property inspections of plumbing equipment may be requested to determine where there may be a plumbing-related issue in your home. These are performed by field service representatives not plumbing inspectors. Residential customers may request this service for a fee by contacting customerservice@wsscwater.com or calling 301-206-4001. CAP Customers may request this service for free.
A Field Service Representative (FSR) will come to your home and provide an inspection, which will take approximately one hour. The FSR will ask a series of questions about your home, including the number of occupants, water usage, and the number of toilets, and visually inspect:
Due to time constraints, the inspection is limited to five bathrooms. If you have more than five bathrooms, you must hire a plumber for those inspections.
The FSR will document all findings and notify the customer at the inspection’s conclusion. In addition, these findings will be documented on your WSSC Water account.
If the FSR discovers any leaks or repairs needed, you should contact a licensed, registered plumber, available at wsscwater.com/findplumber. If you decide to hire a plumber, it is at your own expense. For any plumbing in your home, you must use a licensed journeyman and Master Level plumber.
To schedule your plumbing inspection, email customerservice@wsscwater.com or call the Customer Service Center weekdays, between 8:00 a.m. to 6:00 p.m., at 301-206-4001, 1-800-828-6439, TTY 301-206-8345.
Disclaimer: WSSC Water Field Service Representatives conduct the property inspections. Although trained to identify leaks, they are not licensed plumbers and cannot make repairs. WSSC Water recommends hiring a licensed plumber to repair any leaks identified during the inspection.