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A Message from the Customer Care Team:
All of us at the Washington Suburban Sanitary Commission (WSSC) welcome you to our
family of valued customers. You are part of a family numbering 1.8 million
customers who have come to expect water that meets or exceeds all standards for purity. Our
customers also depend upon us to safely collect, treat, and dispose of all wastewater. We are
committed to providing you with a superior product. Our commitment to excellence also includes
providing you with responsive, professional customer services.
If you have additional questions, please call us at (301)
206-4001 or
1-800-634-8400. If you wish to speak to a representative, call between 7:30
a.m. and 5:30 p.m., Monday through Friday. Or, dial those same numbers to access our
Interactive Voice Response System that is available virtually around the
clock. By using your touch-tone phone, you can check bill and payment information, enter a
meter reading, or inquire about a seven-day payment extension.
We're here to serve you . . . and we're proud to have the opportunity to do so!
E-Z Pay Payment Option 
E-Z Pay Payment Option en Español
Online Credit Card Bill Payment
Front Foot Benefit Charges(FFBC) Disclosure Notices
Front Foot Benefit Rate Schedule
Water and Sewer Rate Schedule
Miscellaneous Fees Table
Water Fund
Short Form Permit Services
Claims ManagerR
From the convenience of your computer, Claims
ManagerR allows you to safely and securely submit a claim with
WSSC. Upon notification of your submission, a WSSC Claims
Representative will respond within 48 hours to let you know your
adjuster's name, claim number, and other pertinent information
to help process your claim.
Do you have a concern or comment about your account or a question about your bill? Contact Customer
Relations at
cust-relations@wsscwater.com.
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