Organization

                                   A Message from the Commission Chair and the General Manager            

Who We Are

Established in 1918, today WSSC is among the largest water and wastewater utilities in the nation, with a network of nearly 5,600 miles of fresh water pipeline and more than 5,400 miles of sewer pipeline. Our service area spans nearly 1,000 square miles in Prince George’s and Montgomery counties serving 1.8 million residents through approximately 460,000 customer accounts. WSSC drinking water has always met or exceeded federal standards.
 

Our Mission

We are entrusted by our community to provide safe and reliable water, life’s most precious resource, and return clean water to our environment, all in an ethically and financially responsible manner. 

Our Vision

We will become the world class provider of safe, reliable water/wastewater services that protect the health, safety and quality of life for our community.

• Customers are delighted with our excellent products and services.
• Relationships with our customers, employees and business partners surpass expectations.
• The environment is improving as a result of our efforts.

Quality…always.

Our Strategic Priorities

Our primary methods and approaches to meeting our challenge and achieving our Mission and Vision

Infrastructure:

Plan, renew and sustain our infrastructure to meet customer expectations through innovative, cost-effective technology and world class asset management practices.
 

Financial Stability:

Practice sound financial stewardship that ensures delivery of the best quality water and wastewater treatment services to our customers at a reasonable cost with affordable rates.
 

Workforce Management:

Sustain a high-performing workplace that attracts and retains diverse, flexible, and knowledgeable employees focused on service excellence.
   

Procurement: 

Ensure operational efficiency and reliable service to customers and all stakeholders through transparent, equitable, and responsible procurement practices which enhance the community we serve.
   

Customer Service: 

Ensure customer confidence through the delivery of timely, high quality products and services to internal and external customers.
   

Security and Safety:

Protect our people, our business, and our community through proactive planning, emergency preparedness and utilization of effective risk management.
  

Communications and Stakeholder Relationships:

Proactively communicate and maintain strategic partnerships and community relationships with key stakeholders and jurisdictions in support of our mission.
  

Environmental Stewardship:

Promote safe and responsible stewardship of our water, air, and land using efficient and effective business practices and technology.  
 

Our Values

Our guides for daily behavior and decision making at every level

Accountability:

We are responsible employees who are accountable and take our actions seriously.
 

Integrity and Respect:

We are a diverse organization that encourages and practices equality, trust, openness, and respect for all.
 

Excellence: 

We achieve the highest level of quality and productivity, demonstrating excellence in providing world class service to everyone.
 

Individual Initiative:

We create and seize opportunities to grow personally and professionally, contributing to the success of our organization.
 

Environmental Stewardship:

We continuously enhance and protect natural resources and the environment for the health of future generations.
 

Cost Awareness:

We balance cost and benefit in our daily decision making. 

Awards 

• Telly Awards 2013 
  • Bronze - Anacostia 102-inch Sewer Condition Assessment 
  • Bronze - WSSC e-Plan Review
     
• Hermes Creative 2013 
  • Platinum Awards - Anacostia 102-inch Sewer Condition Assessment 
  • Gold Awards - Water Main Replacement 
  • Honorable Mention - Bay Restoration Fund Fee 
• American Water Works Association’s (AWWA) Partnership for Safe Water (2012 - Phase III Directors Award- Patuxent Plant)
  
  MarCom Awards 2012
  • Platinum Awards - Mobile App I
  • Gold Awards - Mobile App II (Report at Problem) and How to Check for Toilet Leaks
  • Honorable Mention - Chesapeake Bay Restoration Fund Fee and Can the Grease PSA 
     
• Maryland/District of Columbia Minority Supplier Development Council (MD/DC MSDC) - 2012 Supplier Diversity Advocate of the Year
   
• CIO Magazine - 2012 CIO 100 award
  
  
• ComputerWorld Honors Laureate Program -  2012 Environment Category - WSSC Mobile App
   
• Hermes Creative 2012 
  • Platinum Awards - Mobile App I & Mobile App II (Video/Marketing) Service 
  • Gold Awards - Can The Grease Public Service Announcement 2011 (Movie Theater Ad/PSA); The Feasty Boys and Can The Grease WSSC (Educational)
  • Honorable Mention - How To Check for Toilet Leaks; How to Properly Clean a Grease Interceptor
     
• National Association of Clean Water Agencies (2012 - National Environmental Achievement Award - Local Public Service - Jurisdiction greater than 250,000 people)
   
• National Association of Clean Water Agencies (2012 - National Environmental Achievement Award - Video category)
   
• American Water Works Association’s (AWWA) Partnership for Safe Water (2011 - Phase III Directors Award - Potomac Plant)
   
• International Academy of the Visual Arts (2011 –  W3 Silver Award - Mobile App)
   
• National Association of Clean Water Agencies: (1997– 2011 Platinum, Gold and Silver Peak Performance Awards) 
   
• Izaak Walton League Of America (2011 – Wildlife Honor Roll Award)
   
• MD Washington Minority Contractors Association (2011 – Champion of Minority Business Innovation Award)
   
• World Energy Engineering Congress (2010 – Energy Innovation Award)
   
• Water Environment Federation (2010 – Public Officials Award)
   
• Women Business Owners of Prince George's County (2010 – Minority Business Pioneer Award)
   
• Government Finance Officers Association (1995 – 2012 Distinguished Budget Presentation Award)
   
• Association of Metropolitan Water Agencies  (2001 – Gold Award,  2004 – Platinum Award, 2011 – Platinum Award) 
   
• Alliance for Workplace Excellence (2005 – 2007 Awards)
   
• Maryland Hispanic Chamber of Commerce Award (2007 – Award)
   
• Maryland-National Capital Building Industry Association (2004 – Malcolm Shaneman Quality of Life Award)
   

WSSC Operates and Maintains

• 3  reservoirs – Triadelphia, Rocky Gorge and Little Seneca with total holding capacity of 14 billion gallons (Note: Jennings Randolph Reservoir holds an additional 13 billion gallons of water shared with Fairfax Water and the Washington Aqueduct)

   

• 2 water filtration plants – the Patuxent (max 56 million gallons per day MGD) and the Potomac (max 285 MGD) plants produce an average of 167 million gallons per day (MGD) of safe drinking water 

   

• 6 wastewater treatment plants – Western Branch, Piscataway, Parkway, Seneca, Damascus and Hyattstown, with a total capacity to handle 74.1 million gallons of wastewater per day.

   

• The Blue Plains Advanced Wastewater Treatment Plant, operated by DC Water,  handles as much as an additional 169 MGD under a cost sharing agreement with the WSSC, treating on average approximately 65% of the Commission’s wastewater annually.

   

• More than 5,500 miles of water main lines and nearly 5,400 miles of sewer main lines.

Miscellaneous WSSC Facts 

• Our state-of-the-art laboratory performs 500,000 tests to ensure water safety and quality.  
   
• The Commission's FY 13 operating and capital budget is $1.4 billion, of which $661.7 million is for operating expenses and $788.0 million is for capital expenditures.